No “Prohibited Property,” as defined herein, shall be stored. Prohibited Property is defined as agricultural property, valuable documents, accounts, bills, currency, deeds, evidence of debt, money, notes, securities, stamps, antiques, paintings, statues, fine art, jewelry, jewels, gems, watches, precious or semi-precious metals or stones, furs, garments trimmed with fur, or similar valuables, live plants or animals, artwork, other property of high value, fragile property, sentimental or other articles whose values are difficult to ascertain or that by their natures cannot be readily replaced with a new article, controlled drugs, perishables, living or dead organisms, liquids, anything that can be damaged by freezing or hot temperatures or extremely high or low humidity, hazardous, toxic, radioactive, explosive, incendiary or highly flammable or combustible materials or items, aerosol cans, alcoholic beverages, synthetic clothing, combustible metal products, plastic upholstered furniture, wood or furniture with plastic covering and/or padding, glycol, linoleum products, oil based paints, pharmaceuticals, foam backed rugs, asphalt shingles, synthetic thread or yarn, flammable solids, lacquers, lubricating or hydraulic fluid, foamed rubber of roamed plastic mattresses or pillows, rolled paper, rubber tires, vegetable oil and butter, any other liquids, flammable or hazardous substances, or other substances and materials whose storage or use is regulated or prohibited by law, regulation, rule or ordinance. Company reserves the right to open and inspect Customer’s Personal Property if Company believes that Prohibited Property is being stored in the Personal Property. Company may require Customer to immediately remove any Prohibited Property stored. In the event Customer fails to remove the Prohibited Property within 24 hours of Company’s demand, or sooner in the event the Prohibited Property creates a risk to the health and safety of Company’s employees or the general public, Company shall, in addition to all other remedies it has against Customer, have the right to remove and dispose of the Prohibited Property at Customer’s sole cost and expense and/or immediately redeliver the Personal Property to Customer.
Pick up and return must be scheduled in advance by Customer using the Company website, or by contacting Company staff directly. The limits of Company’s service area shall be provided on Company’s website. The timing for pick-up and return shall be subject to Company’s schedule. Times given for pick up and return are estimates only. Company shall not be liable for any delay pick up or return. Company may cancel or postpone any pick up and return of stored Property or Personal Property in the event that Company believes, in its sole discretion, that it may endanger any Company employee, agent, contractor or other individual. Cancellation may be due to a variety of reasons including, but not limited to, severe weather conditions or by reason of Company having limited access to Customer or Customer’s Property.
Proper packing is essential to a good experience with StorageMart. To ensure proper handling, small items should be packed into a bin or box that is 3 cubic feet or larger. The Company reserves the right to refuse to accept any loose items OR the Company may require that customer use the company’s bins for such items. It is strongly recommended that customer use the Company’s complimentary bins to improve storage experience and avoid additional fees at your delivery.
The Company will not be responsible for: a) dismantling or assembling any unit, system, or furniture (including flat pack); b) disconnecting, reconnecting, dismantling or reassembling appliances, fixtures, fittings or equipment.
If customer elects to use the Company’s packing services, including the use of its bins and containers, the Company shall share responsibility for safely and securely packing your items. StorageMart Storage Plans and Service details the limits of the Company’s liability on items that it packs.
Unless customer elects to use the Company’s packing services, customer is responsible for safely and securely packing each item. This includes packing the item so that it will not be damaged during transit and storage. Customer understands that the item will be moved from time to time in connection with deliveries or as may be needed for its storage. By having us pick up the items for storage, Customer represents and warrants that these items have been packed appropriately and the package is sturdy enough for transit and storage. Customer agrees that StorageMart is not responsible for any damage caused by or arising from your failure to properly pack these items. Items that were pack by customer himself are only subject to the basic protection plan. The Company reserves the right to refuse to accept any item that appears insufficiently sturdy or too poorly packed for transit or storage, or the Company may require that customer purchase Supplies and/or elect to use the Company’s Packing Services and/or waive or further limit the Company’s liability for the item before this is stored.
For Customer’s safety, for the wellbeing of the Company’s employees and agents, and for the proper care of the items for storage, the Company recommends packing no more than 45 pounds of customer’s personal property into any single box, bin, or other container. The Company reserves the right to refuse to accept any item that the Company’s employees and agents reasonably believe weighs more than 50 pounds. The Company also reserves the right to re-pack, or ask customer to re-pack, any item for safety purposes. This weight restriction does not apply to some furniture or other items that are designed to be moved by more than one person. This weight restriction does apply to containers provided by StorageMart.
Before the scheduled appointment, the customer may also be required to verify his identity online or in person, in a manner determined by StorageMart and communicated to customer prior to your appointment. It is the customer’s responsibility to prove his identity.
It is the customer’s responsibility to respond and confirm his appointment, to accurately update details to the appointment, including but not limited to the services to be rendered, the inventory of items to be picked up or delivered, and the Company’s ability to access your home. Customer must exert reasonable efforts to make sure that the pickup will happen in a safe environment. This includes locations with evidence of contamination or infestation by bed bugs or other pests.
The Customer will be responsible for being present, or ensuring that someone authorized by Customer is present, during the pickup and return of the Personal Property. Customer who fails to appear in person at a pick up and return or cancel a scheduled delivery without 24-hour notice will be liable for a cancellation charge.
If the customer’s building requires a Certificate of Insurance (“COI”) for StorageMart to complete its services, it is the customer’s responsibility to contact StorageMart and request a COI at least two (2) business days in advance of his appointment. If the building requires reservations for service elevators or loading docks, or other advance notice or preparations, it is the customer’s responsibility to make such arrangements.
If an appointment is delayed or its duration is extended due to the customer’s lack of preparation, applicable service fees will apply to the time we are delayed. At its sole discretion, StorageMart, its employees or agents, may choose to cancel or decline to complete the customer’s appointment if he fails to be prepared, including but not limited to failure to prove his identity in a manner satisfactory to StorageMart, failure to confirm his appointment and its details, failure to provide a safe working environment, failure to be present for an appointment, failure to packed and provide access to the customer’s items, failure to request a required COI, and failure to reserve loading docks or service elevators.
In addition, StorageMart or its employees may choose to cancel or decline to complete the customer’s appointment if the services requested at the appointment fall outside of the Company’s typical operating procedures; if there is reason to believe that customer does not intend to use the Company’s services in accordance with these Terms or meet his payment obligations; if evidence of police action, unrest, criminal activity, or eviction can be observed; or for any other reasons.
If an appointment is cancelled or rescheduled after the free cancellation period, StorageMart will charge the customer a cancellation, no-show, or rescheduling fee, as outlined in StorageMart Storage Plans and Service and/or communicated to you when you scheduled the appointment
If the customer requests an appointment beyond the limits of the Company’s service area, the Company may contract with a third party to complete the appointment. It is the customer’s responsibility to coordinate with the third party, to abide by their policies, and pay any fees owed to them due to the circumstances of the appointment, including but not limited to fees for canceled or missed appointments, additional handling, and returned items.
In the event your email address, residence address, mailing address, billing address and/or phone number changes, you must update your online profile within ten (10) days from the time change took place. Changes of e-mail address, or residence address, mailing address, and/or billing address changes cannot be made by any other method, including but not limited to email or by telephone. The Company is not responsible if you don’t receive a notice from us because your address changed and you did not update your online profile.
The Company strongly advise that customers should not put for storage any official personal documents (such as passports, drivers licenses, ID cards, etc.) or anything that contains personally identifiable information, such as date of birth or bank account number. By executing this Agreement, the customer understands and agrees that if he proceeded to store official documents or items containing personally identifiable information, he waives all rights and claims against the Company arising in any way from storing these items.
If customer opts to store personal or business records, he must adequately preserve all records through duplication, documentation, or any other method necessary to ensure such preservation. The Company is not responsible for preserving these documents. The Company is not responsible for the cost of replacing the documents or the information contained in such documents.
Your items will not be stored in a climate-controlled environment. The airflow, moisture level, and heat will not be regulated. Company’s storage location does not provide constant internal temperature or humidity control. Company does not warrant or guarantee temperature or humidity ranges in the storage space due to changes in outside temperature and humidity. The Company will not be liable for the natural growth of mold, or mildew or similar microorganisms on your items. Customers assume the risk that mold or similar microorganisms could develop under these circumstances.
Company may refuse to store any Property, or may return to Customer any Property, at Customer’s cost, at any time, if, in Company’s sole discretion, the storage, or continued storage, of the Property would represent a risk to the safety of any person, the security of the storage site, or any other Property stored at the Facility
When requesting a Delivery or Return of items, customer is required to make an appointment. It is the customer’s responsibility to ensure that he or someone he had authorized is present during the appointment. Customer should notify StorageMart of any changes regarding his orders at least a day before the delivery schedule.
The delivery will be made, provided all storage and other charges are paid and the Redelivery Receipt is signed by the customer.
The delivery of any or all of the Customer’s property described in the Receipt to the customer or any authorized person shall be deemed a delivery to Customer, in the absence of written notice to Company by Customer. The Customer’s property will only be delivered if all Storage Charges are paid in full. Further, said delivery must be within the Company’s service area.